Customer Service: Ordering & Shipping Info

Gare is proud to be able to turn around virtually every order within 24 hours from when the order is placed (weekdays).

We are happy to work with you in order to select shipping carriers that will get our products to you in the most effective and efficient way possible.

If you have any questions about your shipment please contact your Territory Sales Representative at 888.289.4273:

Kim Brill ext. 252

Beth Morrow ext 226

Ordering

Minimum order size is $100 net.

A 15% freight charge will be applied to any order between $100-$299 net.

A 10% freight charge will be applied to any order between $300-$499 net.

FREE FREIGHT: All orders over $500 net qualify for FREE FREIGHT* (within the Continental US and this doesn't include extra charges such as Lift Gate, Inside Delivery, Residential Delivery, see SHIPPING for more information on these services). Due to our fast changing environment and increased costs, FREE FREIGHT minimums are subject to change without notice.

The minimum order on Free Freight shipments must come from available stock. We do not take back orders.

Please visit our website or see our price list for case qtys. and pricing. Our case qtys. and pricing are subject to change without notice.

Add-ons are considered separate orders and are subject to minimums and appropriate freight charges.

*Clear Glaze on any order that exceeds 25% of the total net value of the order is subject to an additional charge to cover freight.

Shipping

Smaller orders are shipped UPS Ground and include inside delivery.

Larger orders are shipped motor freight & include delivery to the tailgate of the truck. The trucking company is only required to bring the pallet(s) to the end of the tailgate. Should your delivery require extra supplemental/accessorial services, your studio has the following options:

  1. Have staff on hand to get the product from the truck and bring inside the studio.
  2. Increase the order size to help off-set the increased cost of the supplemental services.
  3. Pay for the extra service(s) as listed below:
$500+ Free Freight to the tailgate of the truck.
$500-$800 $25 fee for Inside Delivery/$54 fee for Lift Gate if required.
$800-$1,000 Gare pays for Inside Delivery/$54 fee for Lift Gate if required.
$1,000 Gare pays for Inside Delivery & Lift Gate if needed.
Residential Delivery $25 fee

Due to the fast changing freight cost environment, shipping charges are subject to change without notice.

We highly recommend planning your orders to be large enough to qualify for motor freight delivery. We find that palletized freight delivery has a lower likelihood of breakage vs. smaller orders shipped in individual boxes.

All items with are deemed unsuitable for UPS delivery due to their fragile nature. We may need to contact you to either increase your order to a freight order or remove the item from a UPS order.

The day after your order ships, we email your order confirmation with your invoice attached. Invoices and order history can also be found under "My Account" when logged into our website.

Orders shipped to the following states will be shipped from our West Coast Warehouse (WCW): AZ, CA, CO, ID, MT, NM, NV, OR, TX (El Paso area only), UT, and WA. For more info. on our WCW, visit www.gare.com/support_wcw.cfm.

Tracking

To track your order, login to our website and under "My Account" go to "Shipped Orders" and click on the freight truck icon next to the order you'd like to track. The icon will take you to the freight carrier that shipped your order and will provide you with specifics on where your order is in the delivery process. You can also refer to your Shipment Confirmation email which includes your freight carrier and tracking number to manually visit their website and locate your shipment.

Our Freight Carriers are:

AMA Transportation Co., Inc. www.amatrans.com

FedEx Freight and Ground www.fedex.com

Severance www.severancetrucking.com

UPS Freight or Ground www.ups.com

YRC (Yellow/Roadway) www.yrc.com

Damage - UPS

Gare products are packaged to reach your destination in good condition.

Please check the number of boxes received against the number indicated on the outside UPS shipping label.

Open your boxes and inspect your merchandise immediately. If there is damage please contact your Territory Sales Representative.

If there is damage please contact your Territory Sales Representative within 72 hours. If you are missing items, have the driver note this on the delivery receipt.

Upon receipt of documentation from UPS, Gare will issue a credit or send replacement product on your next order.

Damage - Motor Freight

Boxes are stacked and shrink wrapped on pallets for one-step handling & more secure shipping.

Please check the number of boxes received against the number indicated on your Bill of Lading (BOL).

If obvious damage is detected upon arrival, please note it directly on your delivery receipt prior to signing.

Contact Deborah Neal at dneal@gare.com or ext. 219 to report any damage.

Upon receipt of documentation, Gare will issue a credit or send replacement product on your next order.

Shortages/Mispicks

Each order is double-checked for accuracy. Please check your order against the picked list enclosed in your order. Report any discrepancies to Gare within 72 hrs. of delivery.

Payment

Gare accepts VISA, MASTERCARD & DISCOVER.

How to Order

WEB ORDERS: www.gare.com
PHONE/EMAIL ORDERS: 888-289-4273

Contact your Territory Sales Representatives at:
Kim Brill x.252 or kbrill@gare.com
Beth Morrow x.226 or bmorrow@gare.com
FAX ORDERS: 800-292-0885